Major Truck Makers Launch SRM Alliance to Shape Service Tech Future

Key Details Decisiv announced a new industry coalition at TMC 2026 focused on advancing service management technology. The SRM Alliance brings together Paccar, Isuzu Commercial Truck of America, Hino Trucks, and KPIT alongside dealers and component suppliers to collaborate on platform development and standards. Why It Matters The alliance aims to streamline service workflows and help technicians access parts more efficiently. By uniting manufacturers and technology partners, the group can establish formal industry standards that go beyond dealer management systems to include telematics, fleet management, and diagnostic tools. What's Next Decisiv CEO Tim Hardin expects the coalition to grow as more partners join the effort. The alliance will likely establish working groups to create roadmaps for meeting its objectives and delivering a seamless experience across the supply chain. This evolution builds on Decisiv's standardization work from over a decade ago.