Cross-Border Returns Boom: New Platform Tackles Global Logistics Complexity

Key Details ePost Global and ShipWise are expanding cross-border returns capabilities as e-commerce merchants struggle with rising international return rates and stricter customs regulations. The integrated platform now allows retailers to manage returns alongside outbound shipments in a single system, streamlining both forward and reverse logistics operations. Why It Matters Online return rates hit 20-30% globally, compared to just 8-10% for brick-and-mortar stores. U.S. consumers alone returned nearly $890 billion in merchandise during 2024, creating massive operational challenges for logistics providers. The global reverse logistics market is projected to reach $936 billion by 2026. The Challenge Merchants often underestimate regulatory complexities in cross-border returns. Items exportable from the U.S. may face import restrictions when returning, and customs compliance requirements continue tightening. Carrier reliability issues and shifting regulations add unpredictability to the returns process. What's Changing According to ePost Global's VP of Strategic Sales, the goal is absorbing volatility so returns and delivery remain predictable for merchants. The expanded platform helps retailers navigate increasingly complex customs rules and data requirements while managing returns more efficiently across borders.